Skip to main content
Call Intelligence settings control how Arya records and analyses sales calls. See also Calls and Call Intelligence for daily use.

​
Audio sources

1

Google Meet / Zoom / Teams

Enable integration: Call Intelligence → Meeting bots. Arya joins as participant in CRM contact meetings.
  • Auto-join: for all meetings (default) or only with “record” flag
  • Visible bot name: “Arya Notetaker”
2

VoIP phone

Via Twilio, 3CX, Aircall. Configure webhook to send audio to Arya.
3

Browser recording

Click “Record” directly in-app during browser call. Uses device microphone.

​
Transcription providers

High quality, supports Italian, English, Spanish, French, German, Portuguese. Automatic speaker diarization.
In Italy, recording conversations without explicit consent of both parties is a criminal offence (art. 617 c.p.). You must always configure:
1

Automatic disclaimer

At start of every call, Arya plays audio: “This call is being recorded for internal analysis and training per GDPR. To opt out, say so now.”
2

Chat confirmation (for meeting tools)

Arya bot writes in meeting chat: “Recording active. Opt-out in next 30 seconds if you don’t consent.”
3

Consent log

Each call has “consent” field: recorded as received / refused. Refused ones aren’t transcribed.
4

Data retention

How long Arya keeps audio and transcripts. Default: audio 30 days, transcripts + summaries 2 years.

​
Automatic triggers

After every call with deal value > €10k, auto-extract action items + task creation.
If call sentiment is negative, immediate notification to sales manager.
If customer mentions a specific competitor, flag call for review.

​
Custom trackers

Configure words/phrases Arya searches in transcripts:
1

Settings → Call Intelligence → Trackers → + New

2

Name

E.g. “Price objections”.
3

Keywords / phrases

too expensive
out of budget
discount
better price
4

Action

  • Count call mentions
  • Alert if exceeded N times
  • Periodic frequency report

​
Coaching

With Call Intelligence you can do structured coaching:
  • Call review of junior sales by manager
  • Benchmark: aggregate team metrics (talk ratio, questions/call)
  • Best moments: library of “excellent example” clips extracted from winning calls

​
CRM integration

Every call is automatically:
  • Linked to deal
  • Added to contact timeline
  • Action items → tasks assigned to rep
  • Summary → deal note

​
Hardware

For traditional telephony use (not VoIP):
  • Phone gateway that records and sends to Arya (Arya-provided hardware)
  • Mobile app with audio recording for smartphone calls (compliance varies by country)

​
Costs

See Lesson 10 for AI credit estimates:
  • Transcription: 50-100 credits / 60 min
  • Summary: 10-20 credits / call
  • Tracker analysis: 2-5 credits / call