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Arya’s Call Intelligence records sales calls (from meeting tools or VoIP phones), auto-transcribes them and generates an AI summary with key points, objections and action items.
Call detail page with transcription, AI summary and action items

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How it works

1

Connect the audio source

Arya records calls from:
  • Google Meet / Zoom / Microsoft Teams: Arya joins as a bot participant
  • Phone: via VoIP integrations (Twilio, 3CX, Aircall)
  • Browser recording: click record directly in the app
Setup: Settings → Call Intelligence.
2

Start the call

  • Scheduled meetings: Arya automatically joins Google Calendar meetings linked to a deal
  • Spontaneous calls: from AryaChat or mobile app click Record call
3

Wait for processing

After the call, Arya:
  1. Transcribes audio (with speaker recognition)
  2. Generates the AI summary (key points, decisions, objections)
  3. Extracts action items as proposed tasks
  4. Links the call to the right deal, contact and company
4

Review and confirm

You get a notification when the call is ready. Review transcript + summary, accept or edit the proposed action items, add comments.

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What you find in the call detail

Audio player with variable-speed playback. Synced text transcript: click a sentence → audio jumps there. Speakers auto-identified (also from Calendar invite names).
5-10 line synthesis: topic, decisions, customer objections, agreed next steps.
AI-proposed tasks like:
  • “Send revised quote by Friday”
  • “Organise technical demo with CTO”
  • “Confirm budget availability with CFO”
One click turns them into assigned tasks in the Tasks module.
Arya flags salient moments: price mentions, competitor names, key objections, interest keywords (configurable). Useful for sales coaching.
Configure keywords to track (“contract”, “discount”, “integration”) — Arya shows how often they appeared and who said them.

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Conversation metrics

In the detail you’ll find:
MetricWhat it indicates
Talk ratio% rep vs customer speaking
Longest monologueMax duration without interruption
Questions askedQuestion count (effective reps ask ≥ 8)
Speaker switchesSwitch frequency (engagement proxy)
Sentiment per phaseEmotional tone in first/second half

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Search across calls

In CRM → Calls you can search the transcript of every call:
  • "problem with the price" → find every call where it was said
  • Filter by period, rep, company, outcome
Useful for reviewing objection-handling examples before a tough call.
Call recording is subject to local privacy laws. In Italy it requires explicit consent from both parties.Configure Arya to:
  • Play an auto disclaimer audio at the start of the call
  • Send a chat confirmation request to the external participant
  • Log consent alongside the call
See Settings → Call Intelligence → Privacy.

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Costs

Call Intelligence features consume AI credits (approximate):
OperationCredits
Transcription (60 min)50-100
Summary10-20
Action item extraction5-15
Custom trackers2-5 per call
See AI credits.

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Frequently asked questions

Italian, English, Spanish, French, German, Portuguese. Language is auto-detected.
Yes. ⋯ → Export transcript → TXT, DOCX or PDF.
Default: deal owner, deal team, admins. Configurable in Settings → Call Intelligence → Permissions.
Yes, it joins as a participant named Arya Notetaker. This is a transparent best practice — it makes explicit that the call is recorded.