Glossary

Definitions in alphabetical order for quick orientation.

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A

Action item — Automatically-extracted action point from a call (call intelligence): what to do, by when, who. Admin — Role with full workspace permissions: settings, billing, team, sensitive data. AryaChat — Integrated conversational AI chat, available from sidebar or ⌘+K. Attribute — Object field (e.g. name, email, value). Can be standard or custom. Automation — Visual workflow executing actions automatically on event. Synonym for workflow.

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B

Badge — Gamification achievement unlocked. Or NFC device for clock-ins. Budget (project) — Forecast invoiceable amount for a project, compared against actuals to compute margin. Bulletin board — Company board for announcements, events, internal communications. BYOK (Bring Your Own Key) — Mode where you use your API key (OpenAI, Anthropic) instead of Arya AI credits.

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C

Call Intelligence — AI feature that records, transcribes and summarises sales calls, extracting action items. CCNL — Italian national collective labour agreement. Determines roles, compensation, minimum leaves, work hours. Chart of accounts — Piano dei conti — 4-level hierarchical accounting structure (Italian standard). Consuntivo — Actuals — sum of real project costs (team hours, expenses, supplier invoices). CRM — Customer Relationship Management. Module for deals, companies, contacts, calls. AI credits — AI consumption units. Monthly-included in plan or purchasable in packs.

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D

Deal — Sales opportunity with customer, value, stage, probability, history. DND (Do Not Disturb) — Mode silencing non-critical notifications in defined hours. DSO (Days Sales Outstanding) — Average days between invoice issuance and collection. Indicator of customer payment speed. DPO (Days Payable Outstanding) — Average days between supplier invoice receipt and payment.

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F

Fattura elettronica — Italian electronic invoice in XML format (FatturaPA), sent to SDI. FEA (Firma Elettronica Avanzata) — Italian advanced electronic signature based on email + SMS OTP. Medium legal value. Forecast — Pipeline closure projection for a period, weighted by probability.

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G

Gamification — Optional system of points, levels, badges, rankings to engage the team. Gantt — Timeline visualisation for projects with tasks, dependencies, milestones.

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I

IVA — Italian VAT. Default 22%. Configurable per product/invoice.

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K

Kanban — Column view to drag records between states. Used for deal pipelines, tasks, projects. Kiosk — Dedicated tablet with NFC reader for clock-ins at physical sites.

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L

Dynamic list — Record set auto-updating based on defined filters. Static list — Manually-added record set, stable over time. Listino — Price list — products and services catalogue with prices, costs, VAT.

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M

Margin (project) — Budget - Actuals. Profitability indicator. Multi-currency — Support for transactions in different currencies with automatic conversion.

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N

Credit note (TD04) — Italian fiscal document reversing an invoice totally or partially.

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O

OAuth — Standard protocol to authorise Arya to access other services (Gmail, Slack) without sharing passwords. Object — Entity type in Arya (Deal, Company, Task). Can be standard or custom.

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P

Partita IVA (P.IVA) — Italian fiscal identification code for companies and sole proprietors. PEC — Posta Elettronica Certificata — Italian certified email. Used as alternative to SDI code for receiving e-invoices. Piano dei conti — See Chart of accounts. Pipeline — Stage flow deals pass through. Configurable, multi-pipeline. Quote / preventivo — Commercial offer. Three types: Classic (PDF), Clauses (signed contract), Sales Room (interactive).

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Q

QES (Qualified Electronic Signature) — Qualified e-signature via SPID/CIE/certificate. Maximum legal value (Italy).

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R

RAL — Italian gross annual salary. Pre-tax, pre-contributions annual compensation. Record — Single instance of an object (e.g. a specific deal). ROL — Riduzione Orario Lavoro — Italian reduced work hours. Accumulated paid permits.

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S

SAL (Stato Avanzamento Lavori) — Italian project progress phases with customer sign-off and gradual invoicing. Scadenzario — Payment schedule — register of active and passive payment deadlines. SDI (Sistema di Interscambio) — Italian Revenue Agency hub for e-invoices. Status — Special attribute with defined workflow (e.g. deal stage, task status). SSO (Single Sign-On) — Centralised auth via Google, Microsoft, Okta, SAML.

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T

Task — Operational activity with title, deadline, priority, assignees. TD04 — Italian fiscal code for credit note. Timesheet — Weekly hours reporting per project. Trigger — Event that starts a workflow (e.g. record created, stage changed, cron).

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V

View — Way of visualising records (table, Kanban, calendar, Gantt) with filters and sorting.

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W

Webhook — HTTP URL for event exchange between systems. Incoming (reception) or outbound (notification). Workflow — Synonym for automation. Action sequence triggered by an event. Workspace — Your company’s isolated environment with all data, users, integrations.