Account and workspace
Can I have multiple workspaces with the same account?
Can I have multiple workspaces with the same account?
Yes. Each workspace is isolated. You can belong to multiple workspaces (company A, company B, consulting C) and switch from the profile icon top-right.
How do I change my account email?
How do I change my account email?
Settings → Profile → Email. You’ll receive a confirmation link on the new address.
How do I delete my workspace?
How do I delete my workspace?
Settings → Workspace → Danger zone. Only admins can do this. Export important data first — deletion is irreversible.
Can I export all my data?
Can I export all my data?
Yes. Settings → Workspace → Export data. You receive a ZIP with every object in CSV/JSON.
Plan and billing
How much does Arya cost?
How much does Arya cost?
See arya.so/pricing for current plans. Free trial up to 5 users for 14 days.
Can I change plan?
Can I change plan?
Yes, any time from Settings → Billing. Upgrades are immediate, downgrades start next billing cycle.
When are extra AI credits billed?
When are extra AI credits billed?
Purchased credits are billed immediately and available instantly. They don’t expire.
What happens if I exceed my plan's user cap?
What happens if I exceed my plan's user cap?
Arya notifies you and offers an upgrade. New users can’t sign in until you upgrade or remove existing users.
Data and security
Where is my data hosted?
Where is my data hosted?
On EU infrastructure. Database and files on ISO 27001 certified servers.
Who can see my data?
Who can see my data?
Only you and users with a role in your workspace. The Arya team accesses only with your explicit consent for support.
How do I enable 2FA?
How do I enable 2FA?
Settings → Profile → Security → Enable 2FA. Use a TOTP app (Google Authenticator, Authy, 1Password).
Do you back up?
Do you back up?
Yes, daily backups with 30-day retention. You can also export manually any time.
Features
Does Arya support Italian e-invoicing?
Does Arya support Italian e-invoicing?
Yes, with native integration to the Sistema di Interscambio (SDI) via Acube and FatturaInCloud. Supports invoices, TD04 credit notes, self-invoices.
Can I customise object fields?
Can I customise object fields?
Yes, unlimited. See Lesson 3 — Attributes.
Can I create custom objects?
Can I create custom objects?
Yes, in Settings → Custom objects. They have the same features as standard objects (views, filters, AI, automations).
Is there a mobile app?
Is there a mobile app?
Yes, iOS and Android. See Mobile app.
Can I integrate Arya with other systems?
Can I integrate Arya with other systems?
Yes. Native integrations with Gmail, Google Calendar, Slack, WhatsApp, Apollo, FatturaInCloud, WooCommerce, Notion, Trello, DocuSign and many more. See Integrations. You can also use webhooks and APIs for custom integrations.
AI and credits
How are AI credits consumed?
How are AI credits consumed?
Every AryaChat, Report Chat, document generation and enrichment action consumes credits proportional to complexity. See Lesson 10 for indicative costs.
Can I use my own OpenAI or Anthropic API key?
Can I use my own OpenAI or Anthropic API key?
Yes (BYOK). In that case no Arya credits are consumed — you pay the provider directly.
Is my data used to train AI?
Is my data used to train AI?
No. Your workspace data is not used for training. See the privacy policy.
Support
How do I contact support?
How do I contact support?
Email support@arya.so or in-app chat (
? icon bottom-right).Is there a community?
Is there a community?
Yes, public Discord community and private groups for enterprise customers. Links in the footer.
Do you offer team training?
Do you offer team training?
Yes, dedicated onboarding sessions on request. Contact hello@arya.so.
Can’t find the answer?
Write to support@arya.so — we reply within 24 hours on business days.