> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arya.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Intelligence settings

> Configure call recording, transcription, privacy, hardware.

**Call Intelligence** settings control how Arya records and analyses sales calls. See also [Calls and Call Intelligence](/en/crm/calls-and-call-intelligence) for daily use.

## Audio sources

<Steps>
  <Step title="Google Meet / Zoom / Teams">
    Enable integration: **Call Intelligence → Meeting bots**. Arya joins as participant in CRM contact meetings.

    * Auto-join: for all meetings (default) or only with "record" flag
    * Visible bot name: "Arya Notetaker"
  </Step>

  <Step title="VoIP phone">
    Via Twilio, 3CX, Aircall. Configure webhook to send audio to Arya.
  </Step>

  <Step title="Browser recording">
    Click "Record" directly in-app during browser call. Uses device microphone.
  </Step>
</Steps>

## Transcription providers

<Tabs>
  <Tab title="AssemblyAI (default)">
    High quality, supports Italian, English, Spanish, French, German, Portuguese. Automatic speaker diarization.
  </Tab>

  <Tab title="Whisper (OpenAI)">
    Available on BYOK. Great for Italian, many accents.
  </Tab>

  <Tab title="Deepgram">
    Fast and economical alternative. Enterprise plans.
  </Tab>
</Tabs>

## Privacy and consent

<Warning>
  In Italy, recording conversations without explicit consent of both parties is a criminal offence (art. 617 c.p.). You must always configure:
</Warning>

<Steps>
  <Step title="Automatic disclaimer">
    At start of every call, Arya plays audio: "This call is being recorded for internal analysis and training per GDPR. To opt out, say so now."
  </Step>

  <Step title="Chat confirmation (for meeting tools)">
    Arya bot writes in meeting chat: "Recording active. Opt-out in next 30 seconds if you don't consent."
  </Step>

  <Step title="Consent log">
    Each call has "consent" field: recorded as received / refused. Refused ones aren't transcribed.
  </Step>

  <Step title="Data retention">
    How long Arya keeps audio and transcripts. Default: audio 30 days, transcripts + summaries 2 years.
  </Step>
</Steps>

## Automatic triggers

<AccordionGroup>
  <Accordion title="Important call → action items">
    After every call with deal value > €10k, auto-extract action items + task creation.
  </Accordion>

  <Accordion title="Sentiment check">
    If call sentiment is negative, immediate notification to sales manager.
  </Accordion>

  <Accordion title="Competitor mention">
    If customer mentions a specific competitor, flag call for review.
  </Accordion>
</AccordionGroup>

## Custom trackers

Configure words/phrases Arya searches in transcripts:

<Steps>
  <Step title="Settings → Call Intelligence → Trackers → + New" />

  <Step title="Name">E.g. "Price objections".</Step>

  <Step title="Keywords / phrases">
    ```
    too expensive
    out of budget
    discount
    better price
    ```
  </Step>

  <Step title="Action">
    * Count call mentions
    * Alert if exceeded N times
    * Periodic frequency report
  </Step>
</Steps>

## Coaching

With Call Intelligence you can do structured coaching:

* **Call review** of junior sales by manager
* **Benchmark**: aggregate team metrics (talk ratio, questions/call)
* **Best moments**: library of "excellent example" clips extracted from winning calls

## CRM integration

Every call is automatically:

* Linked to deal
* Added to contact timeline
* Action items → tasks assigned to rep
* Summary → deal note

## Hardware

For traditional telephony use (not VoIP):

* **Phone gateway** that records and sends to Arya (Arya-provided hardware)
* **Mobile app with audio recording** for smartphone calls (compliance varies by country)

## Costs

See [Lesson 10](/en/arya-101/lesson-10-ai-and-aryachat) for AI credit estimates:

* Transcription: 50-100 credits / 60 min
* Summary: 10-20 credits / call
* Tracker analysis: 2-5 credits / call