> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arya.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls and Call Intelligence

> Record, transcribe and summarise calls with AI. Extract action items automatically.

Arya's **Call Intelligence** records sales calls (from meeting tools or VoIP phones), auto-transcribes them and generates an **AI summary** with key points, objections and action items.

<Frame>
  <img src="https://mintcdn.com/agevole/BUuJGD62nuns4mJL/images/crm/en/call-detail.svg?fit=max&auto=format&n=BUuJGD62nuns4mJL&q=85&s=63d7213ec7e645f2aabc5455753ac829" alt="Call detail page with transcription, AI summary and action items" width="1200" height="720" data-path="images/crm/en/call-detail.svg" />
</Frame>

## How it works

<Steps>
  <Step title="Connect the audio source">
    Arya records calls from:

    * **Google Meet / Zoom / Microsoft Teams**: Arya joins as a bot participant
    * **Phone**: via VoIP integrations (Twilio, 3CX, Aircall)
    * **Browser recording**: click record directly in the app

    Setup: **Settings → Call Intelligence**.
  </Step>

  <Step title="Start the call">
    * Scheduled meetings: Arya automatically joins Google Calendar meetings linked to a deal
    * Spontaneous calls: from AryaChat or mobile app click **Record call**
  </Step>

  <Step title="Wait for processing">
    After the call, Arya:

    1. Transcribes audio (with speaker recognition)
    2. Generates the AI summary (key points, decisions, objections)
    3. Extracts **action items** as proposed tasks
    4. Links the call to the right deal, contact and company
  </Step>

  <Step title="Review and confirm">
    You get a notification when the call is ready. Review transcript + summary, accept or edit the proposed action items, add comments.
  </Step>
</Steps>

## What you find in the call detail

<AccordionGroup>
  <Accordion title="Audio and transcript">
    Audio player with variable-speed playback. Synced text transcript: click a sentence → audio jumps there. Speakers auto-identified (also from Calendar invite names).
  </Accordion>

  <Accordion title="AI summary">
    5-10 line synthesis: topic, decisions, customer objections, agreed next steps.
  </Accordion>

  <Accordion title="Action items">
    AI-proposed tasks like:

    * *"Send revised quote by Friday"*
    * *"Organise technical demo with CTO"*
    * *"Confirm budget availability with CFO"*

    One click turns them into assigned tasks in the Tasks module.
  </Accordion>

  <Accordion title="Moments and highlights">
    Arya flags salient moments: price mentions, competitor names, key objections, interest keywords (configurable). Useful for sales coaching.
  </Accordion>

  <Accordion title="Custom trackers">
    Configure keywords to track ("contract", "discount", "integration") — Arya shows how often they appeared and who said them.
  </Accordion>
</AccordionGroup>

## Conversation metrics

In the detail you'll find:

| Metric              | What it indicates                       |
| ------------------- | --------------------------------------- |
| Talk ratio          | % rep vs customer speaking              |
| Longest monologue   | Max duration without interruption       |
| Questions asked     | Question count (effective reps ask ≥ 8) |
| Speaker switches    | Switch frequency (engagement proxy)     |
| Sentiment per phase | Emotional tone in first/second half     |

## Search across calls

In **CRM → Calls** you can search the transcript of every call:

* `"problem with the price"` → find every call where it was said
* Filter by period, rep, company, outcome

Useful for reviewing objection-handling examples before a tough call.

## Privacy and consent

<Warning>
  Call recording is subject to local privacy laws. In Italy it requires **explicit consent from both parties**.

  Configure Arya to:

  * Play an auto disclaimer audio at the start of the call
  * Send a chat confirmation request to the external participant
  * Log consent alongside the call

  See [Settings → Call Intelligence → Privacy](/en/settings/call-intelligence).
</Warning>

## Costs

Call Intelligence features consume AI credits (approximate):

| Operation              | Credits      |
| ---------------------- | ------------ |
| Transcription (60 min) | 50-100       |
| Summary                | 10-20        |
| Action item extraction | 5-15         |
| Custom trackers        | 2-5 per call |

See [AI credits](/en/arya-101/lesson-10-ai-and-aryachat).

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Which languages does transcription support?">
    Italian, English, Spanish, French, German, Portuguese. Language is auto-detected.
  </Accordion>

  <Accordion title="Can I export the transcript?">
    Yes. **⋯ → Export transcript** → TXT, DOCX or PDF.
  </Accordion>

  <Accordion title="Who can listen to calls?">
    Default: deal owner, deal team, admins. Configurable in **Settings → Call Intelligence → Permissions**.
  </Accordion>

  <Accordion title="Is the Arya bot visible to meeting participants?">
    Yes, it joins as a participant named `Arya Notetaker`. This is a transparent best practice — it makes explicit that the call is recorded.
  </Accordion>
</AccordionGroup>